Vertice Support

Once your Customer Success Manager has created an account for you, you will receive an invitation to the Vertice platform via email.

In the email, click the Log in to Vertice link. You will be directed to a signup page.

Next, set a password and click Submit.

All done! You can now log in to Vertice.

You should accept the email invitation, set a password and log in to Vertice at your earliest convenience. We are not able to reset your password if the invitation is not accepted.

Please note: Invitations expire after 30 days, and a new one will need to be resent. Your Vertice Admin - from your organization - or your Vertice Customer Success Manager can do this for you. Alternatively please drop us a line at support@vertice.one and we'll sort you out.

If you need to reset your Vertice password, you can request a new one on the login page.

To do this: Click the Forgot password button.

Type your email address, then click the Send code button.

Note: Keep this window open, you'll need it in a second.

You will receive a one time verification code via email.

Enter the verification code and choose a new password. Click Submit.

Note: If you sign in to Vertice via SSO, please reach out to your IT/Systems Admin to reset your password instead.

For particularly stubborn login issues we may ask for a HAR file.

Follow the steps below to record one to send to us.

Chrome:

1. Open Developer Tools: Right-click anywhere on the webpage you want to record and select "Inspect". You can also use the keyboard shortcut Ctrl+Shift+I (or Cmd+Option+I on Mac).
2. Go to the Network Tab: In the Developer Tools panel, click on the "Network" tab.
3. Start Recording: Make sure the "Preserve log" checkbox is ticked to keep the recording active across multiple page loads. A red circle at the top left of the Network tab indicates that recording is in progress. If it's grey, click it to start.
4. Reproduce the Issue: With the Network tab open, refresh the page or perform the actions that are causing the issue you want to troubleshoot.
5. Save the HAR File: Once you've captured the necessary activity; click on the Download icon, give the file a name, and save.
   
   
6. Email the file to support@vertice.one

Safari:

1. 1. Enable the Develop Menu: First, you may need to enable the Develop menu. Go to Safari > Preferences > Advanced and check the box at the bottom that says "Show Develop menu in menu bar".
   2. Open Web Inspector: With the Develop menu enabled, you can right-click on the page and select "Inspect Element" or go to Develop > Show Web Inspector from the menu bar (Cmd+Option+I).
   3. Go to the Network Tab: In the Web Inspector window, click on the "Network" tab.
   4. Preserve the Log: On the far right of the Network tab's toolbar, check the box for "Preserve Log".
   5. Record the Activity: Refresh the page or replicate the issue you are experiencing.
   6. Export the HAR: Click the "Export" icon, give it a name, and save the HAR file.
      If the "Export" option is greyed out - refresh the page to make it clickable.
      
   7. Email the file to support@vertice.one

Edge:

1. 1. Launch Developer Tools: Right-click on the page and select "Inspect" or press Ctrl+Shift+I.
   2. Open the Network Tab: Click on the "Network" tab.
   3. Keep the Log: Ensure the "Preserve log" checkbox is enabled.
   4. Record the Session: Refresh the page or perform the actions you need to capture.
   5. Save the File: Once you've captured the necessary activity, click on the Download icon and give your file a name.
      
   6. Email the file to support@vertice.one

   Firefox:

   1. Open Web Developer Tools: Right-click on the page and choose "Inspect" (or use the shortcut Ctrl+Shift+I or Cmd+Option+I on Mac).
   2. Navigate to the Network Tab: Select the "Network" tab from the developer tools menu.
   3. Persist Logs: Click the gear icon on the far right of the Network tab's toolbar and check "Persist Logs".
   4. Capture the Activity: Refresh the webpage or repeat the steps that trigger the problem you're investigating.
   5. Export the HAR File: Right-click on any of the recorded requests and choose "Save All As HAR".
      
   6. Email the file to support@vertice.one